12jet Terms and Conditions

1 Introduction

Welcome to 12jet. These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "you", "your") and 12jet ("we", "us", "our", "the Platform"). By accessing, registering on, or using any part of the 12jet platform — including the website at 12jet.app, the 12jet mobile app, and all associated services — you confirm that you have read, understood, and agreed to these Terms in full.

If you do not agree with any part of these Terms, you must not use the 12jet platform. These Terms apply to all players regardless of how they access the platform — via browser, mobile app, or any other method.

2 Eligibility

To register and use 12jet, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gambling under the laws applicable to you in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be acting on behalf of another person or entity when registering or placing bets.
• You must not be a current employee, contractor, or immediate family member of a 12jet employee.

12jet reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be immediately closed, all winnings will be forfeited, and any deposits will be returned minus any amounts already wagered.

3 Account Registration

Each player may hold only one account on 12jet. Duplicate accounts are strictly prohibited. If multiple accounts are detected belonging to the same individual, 12jet reserves the right to close all associated accounts and forfeit any balances held within them.

When registering, you must provide accurate, complete, and current information. This includes your full legal name, date of birth, email address, and phone number. Providing false information is a breach of these Terms and may result in immediate account closure.

You are responsible for maintaining the confidentiality of your 12jet login credentials. Do not share your password with anyone. If you suspect unauthorised access to your account, contact 12jet support immediately via live chat or email at [email protected]. 12jet will not be held liable for losses resulting from unauthorised access caused by your failure to keep your credentials secure.

Before your first withdrawal can be processed, 12jet requires identity verification (KYC). You will be asked to submit a government-issued photo ID and proof of address. This process is standard across all regulated platforms and protects both you and the integrity of the 12jet platform.

4 Deposits and Withdrawals

12jet supports deposits and withdrawals via bKash, Nagad, Rocket, and direct bank transfer. All payment methods available on the platform are listed in your account dashboard. 12jet does not charge any fees on deposits or withdrawals — what you deposit is what you play with, and what you withdraw is what you receive.

Deposits are credited to your 12jet account as soon as the transaction is confirmed by the payment provider. For bKash and Nagad, this is typically instant. Bank transfers may take up to one business day depending on your bank.

Withdrawal requests are processed by 12jet within the timeframes stated in your account dashboard. Mobile wallet withdrawals (bKash, Nagad, Rocket) are typically completed within ten minutes of approval. Bank transfers may take one to three business days. Withdrawals are subject to completed KYC verification. 12jet reserves the right to request additional documentation before processing large withdrawals.

• Minimum deposit: as stated in your account dashboard.
• Minimum withdrawal: as stated in your account dashboard.
• Withdrawals must be made to a payment method registered in your name.
• 12jet does not process withdrawals to third-party accounts under any circumstances.

5 Bonuses and Promotions

12jet offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, including wagering requirements, eligible games, minimum deposit amounts, and expiry dates. These terms are displayed clearly at the point of claiming any bonus.

General bonus rules that apply across all 12jet promotions unless otherwise stated:

• Bonus funds must be wagered the stated number of times before they can be withdrawn.
• Only one welcome bonus is available per player, per household, and per device.
• Bonuses may only be used on eligible games as specified in the individual offer terms.
• 12jet reserves the right to withdraw any bonus offer at any time without prior notice.
• If a player withdraws real money funds before meeting wagering requirements, any associated bonus and bonus winnings will be forfeited.
• Attempting to exploit bonuses through coordinated play, multiple accounts, or any other method constitutes bonus abuse and will result in account suspension.

6 Game Rules and Fair Play

All games available on 12jet use certified random number generators (RNG) to determine outcomes. The RNG systems used by 12jet's game providers are independently tested and certified to ensure genuinely random and fair results. Published return-to-player (RTP) percentages reflect the long-term statistical average for each game and are not a guarantee of individual session outcomes.

Each game on the 12jet platform has its own specific rules, which are accessible from within the game interface. Players are responsible for understanding the rules of any game before placing bets. 12jet is not responsible for losses resulting from a player's misunderstanding of game rules.

In the event of a technical malfunction during a game — including disconnection, server error, or software fault — 12jet will investigate the incident and resolve it in accordance with the game provider's malfunction policy. Bets placed during a confirmed malfunction may be voided. 12jet's decision in such matters is final.

7 Prohibited Conduct

The following actions are strictly prohibited on the 12jet platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Registering more than one account on 12jet.
• Providing false or misleading information during registration or KYC.
• Using automated software, bots, or scripts to interact with the platform or place bets.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs or errors to gain an advantage — any such bugs must be reported to support immediately.
• Attempting to launder money or use 12jet for any illegal financial activity.
• Harassing, threatening, or abusing 12jet staff or other players.
• Attempting to access another player's account without authorisation.
• Using a VPN or proxy to circumvent geographic restrictions.

8 Intellectual Property

All content on the 12jet platform — including but not limited to the website design, logos, graphics, game interfaces, text, and software — is the intellectual property of 12jet or its licensed providers. You may not copy, reproduce, distribute, or create derivative works from any 12jet content without prior written permission.

The 12jet name, logo, and brand identity are trademarks of 12jet. Unauthorised use of these trademarks is prohibited and may result in legal action.

9 Privacy and Data

12jet collects and processes personal data in accordance with its Privacy Policy. By registering on 12jet, you consent to the collection and use of your personal data as described in that policy. Your data is never sold to third parties. It is used solely for account management, payment processing, identity verification, and improving the 12jet platform experience.

All data transmitted through 12jet is protected with 256-bit SSL encryption. Two-factor authentication is available on all accounts and is strongly recommended. 12jet will never ask for your password via email, live chat, or any other channel.

10 Responsible Gaming

12jet is committed to promoting responsible gaming. We provide a range of tools to help players manage their activity on the platform, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are available directly from your account dashboard at any time.

If you choose to self-exclude from 12jet, your account will be suspended for the duration you select (minimum six months). During this period, you must not attempt to re-register or access the platform through any other means. 12jet will take reasonable steps to enforce self-exclusion but cannot guarantee that all access attempts will be blocked.

For more information on responsible gaming tools and support resources, visit our dedicated Responsible Gaming page.

11 Limitation of Liability

12jet provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect availability.

To the maximum extent permitted by applicable law, 12jet's total liability to any player for any claim arising from use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the claim. 12jet is not liable for indirect, incidental, or consequential losses of any kind.

Gambling involves risk. 12jet does not guarantee winnings. Players accept that they may lose the funds they wager, and 12jet is not responsible for gambling losses incurred on the platform.

12 Account Suspension and Closure

12jet reserves the right to suspend or close any player account at any time, with or without prior notice, if we have reason to believe that:

• The player has breached any part of these Terms and Conditions.
• The player has provided false information during registration or KYC.
• The account is being used for fraudulent, illegal, or abusive activity.
• The player has engaged in bonus abuse or collusion.
• Continued operation of the account poses a risk to the platform or other players.

If your account is closed due to a breach of these Terms, any funds derived from prohibited activity will be forfeited. Legitimate funds — those not connected to the breach — will be returned to you after investigation. Players who wish to close their own account voluntarily may do so by contacting 12jet support.

13 Amendments to These Terms

12jet may update or amend these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or a prominent notice on the platform. The updated Terms will display a revised "Last updated" date at the top of this page.

Your continued use of the 12jet platform after updated Terms have been published constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the 12jet support team:

• Live Chat: Available 24/7 directly from the 12jet platform. Average response time under 3 minutes.
• Email: [email protected] — responses within 4 hours.
• FAQ: Visit our FAQ page for answers to common questions.