Your privacy matters to us. This policy explains exactly what data 12jet collects, why we collect it, how we use it, and the rights you have over your personal information.
Six things every 12jet player should know about how their personal information is managed.
All data transmitted through 12jet is protected with 256-bit SSL encryption. Your personal details, payment information, and account activity are encrypted end-to-end on every connection.
12jet does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information stays within the 12jet ecosystem and is used only to operate and improve your experience.
Identity verification protects your account from fraud and ensures withdrawals go only to you. 12jet's KYC process is straightforward and your documents are stored securely with restricted access.
You have the right to access, correct, or request deletion of your personal data at any time. Contact 12jet support and we will process your request promptly in line with applicable data protection standards.
12jet uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. We do not use cookies to track you across other websites or build advertising profiles.
If you receive promotional emails or SMS from 12jet and no longer want them, you can unsubscribe at any time. Your opt-out request will be processed within 48 hours and will not affect your account access.
This Privacy Policy explains how 12jet ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the 12jet platform — including the website at 12jet.app and the 12jet mobile app. We are committed to handling your personal information with care, transparency, and respect.
By registering on 12jet or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which form part of your agreement with 12jet.
If you have any questions about how 12jet handles your personal data, contact us at [email protected] before using the platform.
12jet collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. We only collect data that is necessary for the purposes described in this policy.
Information you provide directly:
Information collected automatically:
12jet never collects more data than is necessary. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.
The personal data 12jet collects is used for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, phone, date of birth |
| Identity verification (KYC) | Government ID, proof of address, date of birth |
| Processing deposits and withdrawals | Payment method details, account balance data |
| Fraud prevention and security monitoring | IP address, device data, login history, activity logs |
| Responsible gaming monitoring | Betting history, session data, deposit patterns |
| Customer support | Account details, support communications |
| Platform improvement and analytics | Navigation data, device data, session data |
| Promotional communications (with consent) | Email address, phone number |
12jet does not use your personal data for automated decision-making that produces significant legal effects without human review. If you have concerns about how your data is being used, contact us at [email protected].
12jet processes your personal data on the following legal grounds:
12jet does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the following limited circumstances:
Important: All third parties who receive your data from 12jet are contractually required to handle it in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.
12jet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.
The types of cookies 12jet uses:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential cookies | Keep you logged in, maintain session security, enable core platform functions | No — required for the platform to work |
| Preference cookies | Remember your language, display settings, and game preferences | Yes |
| Analytics cookies | Understand how players navigate the platform so we can improve it | Yes |
| Security cookies | Detect and prevent fraudulent activity and unauthorised access | No — required for account security |
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use 12jet, though some preference features may not function as expected. 12jet does not use cookies to track your activity on other websites.
12jet retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. Specifically:
When your data is no longer required, 12jet securely deletes or anonymises it. You may request early deletion of your data where this does not conflict with our legal obligations — see Section 8 for details.
As a 12jet player, you have the following rights over your personal data:
You can request a copy of all personal data 12jet holds about you. We will provide this within 30 days of your request.
If any of your personal data held by 12jet is inaccurate or incomplete, you have the right to have it corrected. Contact support to update your details.
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
You can ask 12jet to restrict how your data is processed in certain circumstances — for example, while a dispute about accuracy is being resolved.
You can request your personal data in a structured, machine-readable format so you can transfer it to another service provider.
You can object to 12jet processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests where you feel your rights override those interests.
To exercise any of these rights, contact 12jet at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.
12jet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure:
Despite these measures, no online platform can guarantee absolute security. If you suspect your 12jet account has been compromised, contact support immediately via live chat or email at [email protected].
Reminder: 12jet will never ask for your password via email, live chat, phone, or any other channel. If you receive such a request, do not respond and report it to us immediately.
The 12jet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on 12jet, we will immediately close the account, delete all associated personal data, and return any deposits made.
If you believe a minor has accessed or registered on 12jet, please contact us immediately at [email protected] so we can take appropriate action.
12jet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify registered players via email or a prominent notice on the platform. The updated policy will display a revised "Last updated" date at the top of this page.
Your continued use of the 12jet platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 12jet handles your personal data, please get in touch:
This Privacy Policy was last reviewed and updated in January 2025. It supersedes all previous versions of the 12jet Privacy Policy.
Your privacy is protected from the moment you register. Join thousands of players who trust 12jet for a secure, fair, and entertaining gaming experience.
18+ only. Please play responsibly. Full terms apply.